Cancellation and refund policy

Patient No-Show Policy and Charge Notice 

We ask patients to reschedule appointments at least 24 hours in advance if unable to attend.

A $50 no-show fee will be charged if a patient arrives more than 10 minutes late for an initial appointment or more than 7 minutes late for a follow-up.

However, this fee is waived if the patient is on time but the provider is not present.

Refund Policy

All refund requests must be reviewed and approved by the ADHD Online team. Discharged patients are not eligible for a refund.‍

Once payment has been submitted and access to the assessment has been granted, even if you change your mind and choose not to finish the assessment, all purchases made through adhdonline.com are final and non-refundable except as prohibited by applicable law. You will not receive a refund if you or your dependent’s assessment do not receive the diagnosis you were expecting.

This policy applies regardless of whether an assessment, medical treatment or therapy services are utilized. You may stop care with us at any time, return, and use the original assessment. Assessments are available in all 50 states. Medical Treatment is available in these states, and therapy is available in these states where we offer these services. Assessments can be used with one of our providers if you or your dependent lives in a state where we offer treatment or the assessment can be taken to your provider. Assessments are accepted by most clinicians in all 50 states. It is the patient’s responsibility to confirm the availability of preferred treatment in their state prior to purchasing the assessment.

In a payment dispute, the patient agrees to submit a ticket before taking any further action or requesting additional services.

adhdonline.com reserves the right to issue refunds or credits at our sole discretion. If a refund or credit is issued in one instance, we are under no obligation to issue the same refund or credit in the future. The ADHD Online team will review whether a refund request will be considered. 

By using our services, you agree to the terms of this refund policy. 

Collections Policy

Unpaid fees, including chargebacks, will be forwarded to a collection agency.

At ADO’s discretion, credit card chargebacks will be charged a $25 charge-back fee in addition to merchant/bank chargeback fees of $19.62.

I agree to reimburse ADO for any collection fees, which may be based on a percentage at a maximum of 35% of the account balance, and all costs and expenses and reasonable attorneys’ fees ADO incurs in such collection efforts.

The system is experiencing technical issues scheduling new appointments.

We apologize for any inconvenience this may cause you. We understand the importance of making an appointment, and this issue is our top priority.

Please reach out to us via chat or call us at 888-493-ADHD (2343) and we will assist you. If we are not available, please leave us a message and we’ll get back to you as soon as possible.

The ADHD Online Team

Provide this form to your local practitioner. You could:

  • Send this link
  • Email the pdf
  • Print it out and bring it to your appointment

Ask your practitioner
to complete the form

In this form, your practitioner will request that ADHD Online continue to provide uninterrupted care

Return the form to us

You or your practitioner can return this form to us via email or fax it to 616-210-3118