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Medication Shortage

Stay Informed. Stay Empowered.

We are here to support you through this difficult time and ensure you receive the medication you need to manage your ADHD symptoms.

The national stimulant medication shortage continues to make it difficult to fill prescriptions in a timely manner. We understand many of our patients are struggling with their care due to the shortage.

We are doing everything we can to ensure you get the care you need, including offering ways for you to advocate for yourself.

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Is your pharmacy out of stock? Ask the pharmacist these questions:

  • Do you have an alternative dose in stock?
  • Does another location have the medication in stock?
  • What alternative medications are available and in stock?

Need to change medications? You’ve got two options:

MS step1

Ask your pharmacist to contact us. They can fax us or call us and select the Medical Professional option in the phone tree.

MS step2

You can leave a message on the Pharmacy Transfer Voicemail line.
Please leave the patient’s name, date of birth, the requested medications, dose and quantity changes. If you have to change pharmacies, please include the new pharmacy’s name, address, and phone number.

Valuable Tips

Are you changing medications due to the shortage?
Ask your insurance company these questions:

  • Are there alternative medication options based on my benefits?
  • What are my out-of-pocket costs for alternate medications?
  • Can a care manager help me find my medication at a nearby pharmacy or through mail order?
  • Are there patient assistance programs available to help cover the costs of the medications?
  • What documentation is needed to switch to a name brand or a more costly medication?

Knowing the answers to these questions, you and your provider can work together to find the best alternative for your current situation and treatment goals. Providers will only order a new medication after meeting and discussing the risks, benefits, and treatment goals first. By being proactive, you and your provider can build your backup plan together.

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Need more answers to your questions about ADHD, Assessment, Treatment, medication, and more? We’ve got you.

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Phone: 888-493-ADHD (2343)
Monday – Friday
9:00 AM – 5:00 PM EST

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We will perform scheduled maintenance on our Patient Portal on Thursday, September 28 from 5:00 – 6:30 AM ET. During this time, appointment scheduling will not be available.

Our team will be hard at work while many of you sleep to keep the disruption to a minimum. We apologize for any inconvenience.

The ADHD Online (early morning) Team

ADHD Online will be closed on
Monday, September 4 in observance of Labor Day.

Live support will be unavailable during this time, but you can always submit a request or leave a voice message at 888-493-ADHD (2343). We’ll get back to you when we return on Tuesday, September 5.

Each of our clinicians sets their own holiday hours. Check with your doctor for availability.

Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you! 

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Provide this form to your local practitioner. You could:

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to complete the form

In this form, your practitioner will request that ADHD Online continue to provide uninterrupted care

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You or your practitioner can return this form to us via email or fax it to 616-210-3118

Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you!

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For those seeking an Assessment, you can dive right in! Our portal is up throughout the holiday!

If you have a question for us, our office will be providing holiday patient support on July 3 & 4, and we are committed to responding to your needs as promptly as possible. In-person phone support may be available but limited due to holiday hours.  You can always submit a request or leave a voice message and we will prioritize addressing them upon our return. We genuinely appreciate your understanding. Full office operations will resume on Wednesday, July 5.

If you already are on our Treatment path, be aware that each of our clinicians sets their own holiday hours. Check with your doctor for availability.

ADHD Online will be closed on June 19th in observance of Juneteenth.

Live support will be unavailable while we’re closed but you can always submit a request or leave a voice message. We’ll get back to you when we return on Tuesday, June 20th.

Each of our clinicians sets their own holiday hours. Check with your doctor for availability.

Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you!

ADHD Online will be closed on June 19th in observance of Juneteenth.

Live support will be unavailable while we’re closed but you can always submit a request or leave a voice message. We’ll get back to you when we return on Tuesday, June 20th.

Each of our clinicians sets their own holiday hours. Check with your doctor for availability.

Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you!