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🚧 Important Notice for Today’s Zoom Provider Visits: Mobile Service Outage Alert.

🚧 Scheduled for maintenance: Patient Portal Thursday, September 28 from 5:00 – 6:30 AM ET. Learn more.

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Medication Shortage

Stay Informed. Stay Empowered.

We are here to support you through this difficult time and ensure you receive the medication you need to manage your ADHD symptoms.

The national stimulant medication shortage continues to make it difficult to fill prescriptions in a timely manner. We understand many of our patients are struggling with their care due to the shortage.

We are doing everything we can to ensure you get the care you need, including offering ways for you to advocate for yourself.

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Is your pharmacy out of stock? Ask the pharmacist these questions:

  • Do you have an alternative dose in stock?
  • Does another location have the medication in stock?
  • What alternative medications are available and in stock?

Need to change medications? You’ve got two options:

MS step1

Ask your pharmacist to contact us. They can fax us or call us and select the Medical Professional option in the phone tree.

MS step2

You can leave a message on the Pharmacy Transfer Voicemail line.
Please leave the patient’s name, date of birth, the requested medications, dose and quantity changes. If you have to change pharmacies, please include the new pharmacy’s name, address, and phone number.

Valuable Tips

Are you changing medications due to the shortage?
Ask your insurance company these questions:

  • Are there alternative medication options based on my benefits?
  • What are my out-of-pocket costs for alternate medications?
  • Can a care manager help me find my medication at a nearby pharmacy or through mail order?
  • Are there patient assistance programs available to help cover the costs of the medications?
  • What documentation is needed to switch to a name brand or a more costly medication?

Knowing the answers to these questions, you and your provider can work together to find the best alternative for your current situation and treatment goals. Providers will only order a new medication after meeting and discussing the risks, benefits, and treatment goals first. By being proactive, you and your provider can build your backup plan together.

Frequently Asked Questions

Need more answers to your questions about ADHD, Assessment, Treatment, medication, and more? We’ve got you.

Get answers

Still have questions?

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Contact us

Submit a request
Phone: 888-493-ADHD (2343)
Monday – Friday
9:00 AM – 5:00 PM EST

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If you have a concern about the safety and quality of care, please contact ADHD Online’s Chief Compliance Officer at [email protected].

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The system is experiencing technical issues scheduling new appointments.

We apologize for any inconvenience this may cause you. We understand the importance of making an appointment, and this issue is our top priority.

Please reach out to us via chat or call us at 888-493-ADHD (2343) and we will assist you. If we are not available, please leave us a message and we’ll get back to you as soon as possible.

The ADHD Online Team

Provide this form to your local practitioner. You could:

  • Send this link
  • Email the pdf
  • Print it out and bring it to your appointment

Ask your practitioner
to complete the form

In this form, your practitioner will request that ADHD Online continue to provide uninterrupted care

Return the form to us

You or your practitioner can return this form to us via email or fax it to 616-210-3118