Frequently Asked Questions
Need more answers to your questions about ADHD, Assessment, Treatment, medication, and more? We’ve got you.
From adjusting to regulation changes to navigating a national medication shortage, we’re here for you. Our team of experts is dedicated to providing you with accurate and reliable information, so you can make informed decisions about your health and well-being.
ADHD and Telehealth TreatmentLast updated: 7/21/2023 | New and existing ADHD Online patientsThrough November 10, 2024, you can continue to schedule appointments and receive Treatment without a referral. We understand the importance of uninterrupted care, and this extension will allow you to receive the necessary prescriptions for controlled substances without disruption. You can schedule your Treatment appointments with no additional paperwork needed at this time. |
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Referral form | We understand the importance of coordinated care with your healthcare provider and pharmacy. To ensure seamless prescription management as part of your treatment plan, we recommend seeking a referral from an in-person provider (physician, nurse practitioner, or physician’s assistant). We have outlined the process here in 3 easy steps. Once your provider submits the referral, it will appear in your patient portal. If you require assistance, visit our support center to address any processing issues. |
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ADHD | The national stimulant medication shortage continues to make it difficult to fill prescriptions in a timely manner. We are doing everything we can to help. While some of our patients have had no difficulty or only minor issues with prescription fulfillment, we know others have experienced significant challenges. If you’ve experienced those challenges, visit our Medication Shortage page for next steps. |
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Our response timeLast updated: 7/21/2023 | Our standard request fulfillment time is 1-2 days. Certain requests like accommodation letters or pharmacy transfers may require additional time. Please allow 3-5 days for these requests. |
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Last updated: 7/21/2023
Through November 10, 2024, you can continue to schedule appointments and receive Treatment without a referral. We understand the importance of uninterrupted care, and this extension will allow you to receive the necessary prescriptions for controlled substances without disruption. You can schedule your Treatment appointments with no additional paperwork needed at this time.
We understand the importance of coordinated care with your healthcare provider and pharmacy. To ensure seamless prescription management as part of your treatment plan, we recommend seeking a referral from an in-person provider (physician, nurse practitioner, or physician’s assistant).
We have outlined the process here in 3 easy steps.
Once your provider submits the referral, it will appear in your patient portal. If you require assistance, visit our support center to address any processing issues.
Last updated: 4/13/2023
The national stimulant medication shortage continues to make it difficult to fill prescriptions in a timely manner. We are doing everything we can to help. While some of our patients have had no difficulty or only minor issues with prescription fulfillment, we know others have experienced significant challenges.
If you’ve experienced those challenges, visit our Medication Shortage page for next steps.
Last updated: 7/21/2023
Our standard request fulfillment time is 1-2 days. Certain requests like accommodation letters or pharmacy transfers may require additional time. Please allow 3-5 days for these requests.
Need more answers to your questions about ADHD, Assessment, Treatment, medication, and more? We’ve got you.
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We will perform scheduled maintenance on our Patient Portal on Thursday, September 28 from 5:00 – 6:30 AM ET. During this time, appointment scheduling will not be available.
Our team will be hard at work while many of you sleep to keep the disruption to a minimum. We apologize for any inconvenience.
The ADHD Online (early morning) Team
Live support will be unavailable during this time, but you can always submit a request or leave a voice message at 888-493-ADHD (2343). We’ll get back to you when we return on Tuesday, September 5.
Each of our clinicians sets their own holiday hours. Check with your doctor for availability.
Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you!
In this form, your practitioner will request that ADHD Online continue to provide uninterrupted care
For those seeking an Assessment, you can dive right in! Our portal is up throughout the holiday!
If you have a question for us, our office will be providing holiday patient support on July 3 & 4, and we are committed to responding to your needs as promptly as possible. In-person phone support may be available but limited due to holiday hours. You can always submit a request or leave a voice message and we will prioritize addressing them upon our return. We genuinely appreciate your understanding. Full office operations will resume on Wednesday, July 5.
If you already are on our Treatment path, be aware that each of our clinicians sets their own holiday hours. Check with your doctor for availability.
Live support will be unavailable while we’re closed but you can always submit a request or leave a voice message. We’ll get back to you when we return on Tuesday, June 20th.
Each of our clinicians sets their own holiday hours. Check with your doctor for availability.
Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you!
ADHD Online will be closed on June 19th in observance of Juneteenth.
Live support will be unavailable while we’re closed but you can always submit a request or leave a voice message. We’ll get back to you when we return on Tuesday, June 20th.
Each of our clinicians sets their own holiday hours. Check with your doctor for availability.
Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you!