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Information for providers

We’re here to partner with you on the continuous care of our mutual patient 

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Who we are

At ADO Medical, we proudly partner with Primary Care Providers to bring our secure and comprehensive online ADHD Assessment, diagnosis, and Treatment to patients. Our rigorous, 250+ question Assessment uses reactive logic, patterned after the clinically comprehensive and thorough in-person assessment. Licensed psychologists analyze each Assessment and, if appropriate, provide a clinical diagnosis consistent with DSM-5 criteria. We offer Assessment services in all 50 states. We currently offer Treatment in 40 states.

How we operate

If you are looking to know more about us before you complete our referral form, this list of what we do, and do not do, should answer your questions about our practices.

Overall

WE DO

  • Have a specific process and network of licensed psychologists to review and diagnose Assessments and a separate process and network of clinicians for Treatment
  • Collect Vitals at every visit
  • Refer patients to in-person clinicians when medically appropriate.
  • Prioritize the health and wellbeing of our patients above all else
  • Conduct thorough background checks and extensively vet all providers
  • Encourage our patients to submit a referral from their in-person PCP

WE DO NOT

  • Compensate providers based on the number of prescriptions they write
  • Use any type of subscription model

Assessments

WE DO

  • Offer a rigorous Assessment with up to 250+ questions using reactive logic, following many of the same paths as an in-person Assessment.
  • Work with licensed psychologists to analyze Assessments and provide a clinical ADHD diagnosis consistent with DSM-5 criteria or a diagnosis of exclusion.
  • Offer Assessment services in all 50 states
  • Partner with each patient’s medical team, sharing clinical details and summaries of patient activity with you at the patient’s request and approval. No other organization in the industry prioritizes collaboration and partnership as we do.
  • Separate diagnosis and Treatment. The psychologist who reviews a patient’s Assessment and provides the diagnosis or exclusion is not the clinician who develops or manages the patient’s Treatment plan.
  • Affiliate with any pharmacy. Prescriptions are written for the patient to take to the local pharmacy of their choice.
  • Audit and identify inappropriate client behavior, screening all patients against their State’s controlled substance database and immediately discharging any patients who exhibit substance-seeking behaviors.

WE DO NOT

  • Require a subscription. Patients pay as they go for each individual Treatment appointment. No subscription or commitment is required.
  • Incentivize providers based on the number of positive ADHD diagnoses they deliver
  • Provide a diagnosis when it is not warranted based on the patient’s Assessment
  • Diagnose patients based only on a 15 or 30-minute telehealth visit

Treatment

WE DO

  • Offer personalized Treatment plans in over 40 states with clinicians who are licensed to practice in the patient’s state
  • Contract with MDs, DOs, and APPs
  • Treat anxiety and depression as well as ADHD
  • Prescribe stimulant and non-stimulant medication to treat ADHD
  • Require patients to be seen live via a video visit to develop their medication Treatment plan and all required follow-up visits

WE DO NOT

  • Contract with advanced practice providers (APPs), including nurse practitioners (NPs) and physician assistants (PAs), where they are not permitted to prescribe controlled substances
  • Treat bipolar disorders, schizophrenia or similar mental health disorders
  • Push patients towards medication if 
it is not the right path for them
  • Consider emails, chats and phone calls as a telehealth visit

Prescriptions

WE DO

  • Require all patients to sign a controlled substance agreement
  • Require patients to request refills 
every 30 days
  • Routinely discharge patients if they divert medication, obtain prescriptions from other providers, or otherwise violate the controlled substance agreement
  • Require that all providers check state Prescription Drug Monitoring Programs (PDMP) prior to submitting prescriptions, including refills
  • Send nearly all of our prescriptions to brick-and-mortar pharmacies

WE DO NOT

  • Allow double dipping or other diversion behavior
  • Prescribe antipsychotic medication
  • Have an in-house or white-label pharmacy

About our Assessment
and diagnosis process

We designed our Assessment and diagnosis process to be accessible for patients without compromising clinical quality. Our Assessment is rigorous and comprehensive and each one is reviewed by a licensed clinician. Each Assessment involves the following:

Patient completes Assessment

Our comprehensive, dynamic Assessment typically takes 60-90 minutes to complete and can be done from the patient’s home and on their schedule.

Results delivered in 5 days

A licensed psychologist in the patient’s state will review the Assessment and provide an ADHD diagnosis or exclusion. The results and report are provided so that the patient can deliver them to their physician or choice of clinicians to discuss Treatment.

Initial visit with a clinician

Patients connect live with one of our clinicians typically within 7 days to set up a personalized treatment plan or can take their Assessment to their choice of clinicians to develop a Treatment plan.

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The latest PHE UPDATES

On February 24, 2023, the Drug Enforcement Administration (DEA) released its proposed rules for telemedicine and controlled medications.

Existing patient on controlled substance
If you are a current telemedicine patient prescribed a controlled substance prior to May 10, 2023, the DEA requires you to have a qualified referral on file no later than Nov 7, 2023, in order to continue treatment.

New patient after May 10, 2023
For a new patient after May 10, 2023, who wants telemedicine service to treat their ADHD, the DEA requires you to have a qualified referral on file before initiating treatment. This requirement also applies to a current telemedicine patient who is considering initiating new treatment with controlled substances.

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Still have questions?

Reach out to us at [email protected] and we will be happy to answer any questions you may have.
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dark blue half donut
wave donut

Still have questions?

Reach out to us at [email protected] and we will be happy to answer any questions you may have.
pharmacist compliance 1

Contact us

Submit a request
Phone: 888-493-ADHD (2343)
Monday – Friday
9:00 AM – 5:00 PM EST

Company

More info

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If you have a concern about the safety and quality of care, please contact ADHD Online’s Chief Compliance Officer at [email protected].

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If you are having suicidal thoughts please immediately call or text the National Suicide Prevention Hotline at 988

We will perform scheduled maintenance on our Patient Portal on Thursday, September 28 from 5:00 – 6:30 AM ET. During this time, appointment scheduling will not be available.

Our team will be hard at work while many of you sleep to keep the disruption to a minimum. We apologize for any inconvenience.

The ADHD Online (early morning) Team

ADHD Online will be closed on
Monday, September 4 in observance of Labor Day.

Live support will be unavailable during this time, but you can always submit a request or leave a voice message at 888-493-ADHD (2343). We’ll get back to you when we return on Tuesday, September 5.

Each of our clinicians sets their own holiday hours. Check with your doctor for availability.

Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you! 

Start your Assessment

Provide this form to your local practitioner. You could:

  • Send this link
  • Email the pdf
  • Print it out and bring it to your appointment

Ask your practitioner
to complete the form

In this form, your practitioner will request that ADHD Online continue to provide uninterrupted care

Return the form to us

You or your practitioner can return this form to us via email or fax it to 616-210-3118

Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you!

Start my Assessment

For those seeking an Assessment, you can dive right in! Our portal is up throughout the holiday!

If you have a question for us, our office will be providing holiday patient support on July 3 & 4, and we are committed to responding to your needs as promptly as possible. In-person phone support may be available but limited due to holiday hours.  You can always submit a request or leave a voice message and we will prioritize addressing them upon our return. We genuinely appreciate your understanding. Full office operations will resume on Wednesday, July 5.

If you already are on our Treatment path, be aware that each of our clinicians sets their own holiday hours. Check with your doctor for availability.

ADHD Online will be closed on June 19th in observance of Juneteenth.

Live support will be unavailable while we’re closed but you can always submit a request or leave a voice message. We’ll get back to you when we return on Tuesday, June 20th.

Each of our clinicians sets their own holiday hours. Check with your doctor for availability.

Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you!

ADHD Online will be closed on June 19th in observance of Juneteenth.

Live support will be unavailable while we’re closed but you can always submit a request or leave a voice message. We’ll get back to you when we return on Tuesday, June 20th.

Each of our clinicians sets their own holiday hours. Check with your doctor for availability.

Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you!