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🚧 Scheduled for maintenance: Patient Portal Thursday, September 28 from 5:00 – 6:30 AM ET. Learn more.

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Information for pharmacists

About ADHD Online

We believe in timely and affordable Assessment and Treatment of ADHD by carefully vetted providers. We designed our process to make care accessible without compromising clinical quality or cutting corners.

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The Drug Enforcement Administration (DEA) is amending its regulations to allow the transfer of electronic prescriptions for schedules II–V controlled substances between registered retail pharmacies for initial filling, upon request from the patient, on a one-time basis. This amendment specifies the procedure that must be followed and the information that must be documented when transferring such electronic controlled substance prescriptions between DEA-registered retail pharmacies.

Find more information here

How we operate

If you are looking to know more about us before you fill a prescription from one of our providers, this list of what we do, and do not do, should answer your questions about our practices.

Overall

WE DO

  • Have a specific process and network of doctorate-level psychologists to review and diagnose Assessments and a separate process and network of clinicians for Treatment
  • Collect Vitals at every visit. Refer them to in-person clinicians when medically appropriate.
  • Prioritize the health and wellbeing of our patients above all else
  • Conduct thorough background checks and extensively vetting for all providers
  • Encourage our patients to submit a referral from their in-person PCP

WE DO NOT

  • Compensate providers based on the number of prescriptions they write
  • Use any type of subscription model

Assessments

WE DO

  • Pay a doctorate-level psychologist to carefully review each Assessment and provide feedback and insights for the patient that will inform next steps
  • Use our rigorous assessment to extract medical history, symptom presentation and relevant personal information from the patient that is relevant for the psychologist to make a diagnosis or exclusion
  • Make our Assessment available in all 50 states

WE DO NOT

  • Incentivize providers based on the number of positive ADHD diagnoses they deliver
  • Provide a diagnosis when it is not warranted based on the patient’s Assessment
  • Diagnose patients based only on a 
15 or 30 minute telehealth visit

Treatment

WE DO

  • Offer personalized treatment plans in over 40 states with clinicians who are licensed to practice in the patient’s state
  • Contract with MDs, DOs, and APPs
  • Treat anxiety and depression as well as ADHD
  • Prescribe stimulant and non-stimulant medication to treat ADHD
  • Require patients to be seen live via a video visit to develop their medication treatment plan and all required follow up visits

WE DO NOT

  • Contract with Advanced practice providers (APPs), including nurse practitioners (NPs) and physician assistants (PAs) where they are not permitted to prescribe controlled substances
  • Treat bipolar disorders, schizophrenia or similar mental health disorders
  • Push patients towards medication if 
it is not the right path for them
  • Consider emails, chats and phone calls as a telehealth visit

Prescriptions

WE DO

  • Require all patients to sign a controlled substance agreement
  • Require patients to request refills 
every 30 days
  • Routinely discharge patients if they divert medication, obtain prescriptions from other providers, or otherwise violate the controlled substance agreement
  • Require that all providers check state Prescription Drug Monitoring Programs (PDMP) prior to submitting prescriptions, including refills
  • Send nearly all of our prescriptions to brick and mortar pharmacies

WE DO NOT

  • Allow double dipping or other diversion behavior
  • Prescribe antipsychotic medication
  • Have an in-house or white label pharmacy

About our Assessment
and diagnosis process

We designed our Assessment and diagnosis process to be accessible for patients without compromising clinical quality. Our Assessment is rigorous and comprehensive and each one is reviewed by a licensed clinician. Each Assessment involves the following:

Patient completes Assessment

Our comprehensive, dynamic Assessment typically takes 60-90 minutes to complete and can be done from the patient’s home and on their schedule.

Results delivered in 5 days

A licensed psychologist in the patient’s state will review the Assessment and provide an ADHD diagnosis or exclusion. The results and report are provided so that the patient can deliver them to their physician or choice of clinicians to discuss Treatment.

Initial visit with a clinician

Patients connect live with one of our clinicians typically within 7 days to set up a personalized treatment plan or can take their Assessment to their choice of clinicians to develop a Treatment plan.

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Still have questions?

Reach out to us at [email protected] and we will be happy to answer any questions you may have.
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Still have questions?

Reach out to us at [email protected] and we will be happy to answer any questions you may have.
pharmacist compliance 1

Contact us

Submit a request
Phone: 888-493-ADHD (2343)
Monday – Friday
9:00 AM – 5:00 PM EST

Company

More info

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If you have a concern about the safety and quality of care, please contact ADHD Online’s Chief Compliance Officer at [email protected].

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If you are having suicidal thoughts please immediately call or text the National Suicide Prevention Hotline at 988

Looking to take our Mentavi Smart Assessment? That’s available all day, every day, whenever and wherever is best for you!

Start your Assessment

Live support will be unavailable during regular business hours on Thursday, November 23, and Friday, November 24. You can always submit a request or leave a voice message. We’ll get back to you when we return on Monday, November 27.

Please note: Each of our clinicians sets their own holiday hours, check with them for their schedule.

Our site is open 24/7! You can always schedule an appointment, check out our podcasts, or read up on the latest ADHD information.

The system is experiencing technical issues scheduling new appointments.

We apologize for any inconvenience this may cause you. We understand the importance of making an appointment, and this issue is our top priority.

Please reach out to us via chat or call us at 888-493-ADHD (2343) and we will assist you. If we are not available, please leave us a message and we’ll get back to you as soon as possible.

The ADHD Online Team

We will perform scheduled maintenance on our Patient Portal on Thursday, September 28 from 5:00 – 6:30 AM ET. During this time, appointment scheduling will not be available.

Our team will be hard at work while many of you sleep to keep the disruption to a minimum. We apologize for any inconvenience.

The ADHD Online (early morning) Team

ADHD Online will be closed on
Monday, September 4 in observance of Labor Day.

Live support will be unavailable during this time, but you can always submit a request or leave a voice message at 888-493-ADHD (2343). We’ll get back to you when we return on Tuesday, September 5.

Each of our clinicians sets their own holiday hours. Check with your doctor for availability.

Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you! 

Start your Assessment

Provide this form to your local practitioner. You could:

  • Send this link
  • Email the pdf
  • Print it out and bring it to your appointment

Ask your practitioner
to complete the form

In this form, your practitioner will request that ADHD Online continue to provide uninterrupted care

Return the form to us

You or your practitioner can return this form to us via email or fax it to 616-210-3118

Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you!

Start my Assessment

For those seeking an Assessment, you can dive right in! Our portal is up throughout the holiday!

If you have a question for us, our office will be providing holiday patient support on July 3 & 4, and we are committed to responding to your needs as promptly as possible. In-person phone support may be available but limited due to holiday hours.  You can always submit a request or leave a voice message and we will prioritize addressing them upon our return. We genuinely appreciate your understanding. Full office operations will resume on Wednesday, July 5.

If you already are on our Treatment path, be aware that each of our clinicians sets their own holiday hours. Check with your doctor for availability.

ADHD Online will be closed on June 19th in observance of Juneteenth.

Live support will be unavailable while we’re closed but you can always submit a request or leave a voice message. We’ll get back to you when we return on Tuesday, June 20th.

Each of our clinicians sets their own holiday hours. Check with your doctor for availability.

Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you!

ADHD Online will be closed on June 19th in observance of Juneteenth.

Live support will be unavailable while we’re closed but you can always submit a request or leave a voice message. We’ll get back to you when we return on Tuesday, June 20th.

Each of our clinicians sets their own holiday hours. Check with your doctor for availability.

Looking to take our Assessment? That’s available all day, every day, whenever and wherever is best for you!