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Information for pharmacists

About ADHD Online

We believe in timely and affordable Assessment and Treatment of ADHD by carefully vetted providers. We designed our process to make care accessible without compromising clinical quality or cutting corners.

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The Drug Enforcement Administration (DEA) is amending its regulations to allow the transfer of electronic prescriptions for schedules II–V controlled substances between registered retail pharmacies for initial filling, upon request from the patient, on a one-time basis. This amendment specifies the procedure that must be followed and the information that must be documented when transferring such electronic controlled substance prescriptions between DEA-registered retail pharmacies.

Find more information here

How we operate

If you are looking to know more about us before you fill a prescription from one of our providers, this list of what we do, and do not do, should answer your questions about our practices.

Overall

WE DO

  • Have a specific process and network of doctorate-level psychologists to review and diagnose Assessments and a separate process and network of clinicians for Treatment
  • Collect Vitals at every visit. Refer them to in-person clinicians when medically appropriate.
  • Prioritize the health and wellbeing of our patients above all else
  • Conduct thorough background checks and extensively vetting for all providers
  • Encourage our patients to submit a referral from their in-person PCP

WE DO NOT

  • Compensate providers based on the number of prescriptions they write
  • Use any type of subscription model

Assessments

WE DO

  • Pay a doctorate-level psychologist to carefully review each Assessment and provide feedback and insights for the patient that will inform next steps
  • Use our rigorous assessment to extract medical history, symptom presentation and relevant personal information from the patient that is relevant for the psychologist to make a diagnosis or exclusion
  • Make our Assessment available in all 50 states

WE DO NOT

  • Incentivize providers based on the number of positive ADHD diagnoses they deliver
  • Provide a diagnosis when it is not warranted based on the patient’s Assessment
  • Diagnose patients based only on a 
15 or 30 minute telehealth visit

Treatment

WE DO

  • Offer personalized treatment plans could include therapy, mental wellness coaching, and/or medical treatment as indicated by your diagnosis. Our network includes clinicians who are licensed to practice in the patient’s state and spans over 40 states.
  • Contract with MDs, DOs, and APPs
  • Treat anxiety and depression as well as ADHD
  • Prescribe stimulant and non-stimulant medication to treat ADHD
  • Require patients to be seen live via a video visit to develop their medication treatment plan and all required follow up visits

WE DO NOT

  • Contract with Advanced practice providers (APPs), including nurse practitioners (NPs) and physician assistants (PAs) where they are not permitted to prescribe controlled substances
  • Treat bipolar disorders, schizophrenia or similar mental health disorders
  • Push patients towards medication if 
it is not the right path for them
  • Consider emails, chats and phone calls as a telehealth visit

Prescriptions

WE DO

  • Require all patients to sign a controlled substance agreement
  • Require patients to request refills 
every 30 days
  • Routinely discharge patients if they divert medication, obtain prescriptions from other providers, or otherwise violate the controlled substance agreement
  • Require that all providers check state Prescription Drug Monitoring Programs (PDMP) prior to submitting prescriptions, including refills
  • Send nearly all of our prescriptions to brick and mortar pharmacies

WE DO NOT

  • Allow double dipping or other diversion behavior
  • Prescribe antipsychotic medication
  • Have an in-house or white label pharmacy

About our Assessment
and diagnosis process

We designed our Assessment and diagnosis process to be accessible for patients without compromising clinical quality. Our Assessment is rigorous and comprehensive and each one is reviewed by a licensed clinician. Each Assessment involves the following:

Patient completes Assessment

Our comprehensive, dynamic Assessment typically takes 60-90 minutes to complete and can be done from the patient’s home and on their schedule.

Results delivered in 5 days

A licensed psychologist in the patient’s state will review the Assessment and provide an ADHD diagnosis or exclusion. The results and report are provided so that the patient can deliver them to their physician or choice of clinicians to discuss Treatment.

Initial visit with a clinician

Patients connect live with one of our clinicians typically within 7 days. During that first appointment, the clinician will determine the best path of treatment which may include therapy, mental wellness coaching, and/or medication. Whichever path is warranted will then be used to set up a personalized treatment plan. Patients can also take their Assessment to their choice of clinicians to develop a Treatment plan.

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Still have questions?

Reach out to us at [email protected] and we will be happy to answer any questions you may have.
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Still have questions?

Reach out to us at [email protected] and we will be happy to answer any questions you may have.
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Contact us

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Submit a request
Phone: 888-493-ADHD (2343)
Monday – Friday
9:00 AM – 5:00 PM EST

Contact us

Submit a request
 Phone: 888-493-ADHD (2343)
Monday – Friday
9:00 AM – 5:00 PM EST

Company

More info

Join our email list

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ITo help us improve your experience, please send your feedback, questions, or concerns to [email protected].

If you have a concern about the safety and quality of care, please contact ADHD Online’s Chief Compliance Officer at [email protected].

© 2024 Mentavi Health, Inc. All Rights Reserved. | Privacy policy | Notice of privacy practices | Terms & conditions | No Show & Refund policy

To help us improve your experience, please send your feedback, questions or concerns to [email protected] 
If you have a concern about the safety and quality of care, please contact ADHD Online’s Chief Compliance Officer at [email protected].

© 2024 Mentavi, Inc. All Rights Reserved. | Privacy policy | Notice of privacy practices | Terms & conditions | No Show & Refund policy

If you are having suicidal thoughts, please immediately call or text the Suicide & Crisis Lifeline at 988  
 
Take Smart Assessment

Join Our ADHD Research Study

Mentavi Health is conducting ADHD research and is accepting a limited number of participants. Participants in our clinical study will get an ADHD Assessment at no cost. 

Who can join?
  • Age 19+
  • Primary language is English
  • Not previously diagnosed with ADHD
  • Not a current patient of ADHD Online or Mentavi Health
  • A resident of any of the 50 US states or DC (not including Puerto Rico or other territories)
 
Why participate?
Your involvement will help improve mental health care for everyone.
 
Learn more

Live support will be unavailable during regular business hours on Monday, January 20. You can always submit a request or leave a voice message. We’ll get back to you when we return.

Please note: Our clinicians have individual holiday schedules. Check with yours for their availability during the holidays.

Looking to take our Mentavi Smart Assessment? That’s available all day, every day, whenever and wherever is best for you!

Start your Assessment
Our site is open 24/7! You can always schedule an appointment, check out our podcasts, or read up on the latest ADHD information.

Provide this form to your local practitioner. You could:

  • Send this link
  • Email the pdf
  • Print it out and bring it to your appointment

Ask your practitioner
to complete the form

In this form, your practitioner will request that ADHD Online continue to provide uninterrupted care

Return the form to us

You or your practitioner can return this form to us via email or fax it to 616-210-3118