Privacy policy

Mentavi, Inc.

Privacy Policy

Last updated January 30, 2025

Effective June 15, 2018

Mentavi, Inc. (“Mentavi”) operates the websites and provides administrative services to ADO Medical but does not provide medical services and is not a medical group. All medical services are provided by independent medical groups, including ADO Medical, P.C. (“Medical Groups”), which are not owned or operated by Mentavi. These medical groups and their employed or contracted providers (“Providers”) comply with all applicable state and federal laws regarding the privacy of your health information and in accordance with their Notice of Privacy Practices.  If you do not agree with this Privacy Policy or the Notice of Privacy Practices, you may not use or access our Services. 

Information Collected By Mentavi Health

When you interact with Mentavi through its website(s) at www.adhdonline.com and www.mentavi.com and any other U.S. website where we may post this Privacy Policy, we may collect, use, and disclose your Personal Information, as described below. Since your privacy is important to us, we would like to explain the types of information we gather, what we do with it, and how to correct or change it. This Privacy policy is incorporated into our Terms and Conditions. 

This Privacy Policy applies only to services provided by Mentavi, Inc. (“Services”). Except as provided herein, this Privacy Policy does not apply to information collected by us outside of those Services, including on any other website operated by us or any third party, or data collected outside of the Services by the Medical Groups or their providers. It also does not apply to the information practices of any third party, including third parties you may communicate with off the Services or third parties you connect with through any application or content (including advertising) that may link to or be accessible from or on our Services.

When we say “Personal Information” in this Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with you, directly or indirectly. Personal Information does not include information that cannot be reasonably linked to you.  For example, your name and email address are Personal Information. 

The information we collect, use, and disclose about you will depend on how you interact with Mentavi, the Medical Group,s and our Services. We may collect and use the following Personal Information:

• Personal Identifiers such as name, birth date, email address, home address, or occupation
• Information that identifies, relates to, or describes a particular individual, such as name, username, telephone number, credit card number, driver’s license number, medical conditions, insurance policy information, and medication currently taken or prescribed.
• Characteristics of protected classifications under California or federal laws such as race, color, age, national origin, sex/sexual orientation, medical conditions, marital status, veteran/military status, or disability
• Biometric information such as photos, psychological characteristics, behavioral health characteristics, and voice
• Internet or network activity information such as IP address, device mode, device ID, browser type, device type, and information regarding interactions with a website, webpage, application, or advertisement
• Geolocation information such as physical location, local time, and local time zones

Currently, none of the Personal Information that Mentavi collects constitutes PHI under HIPAA. If, in the future, Mentavi collects Personal Information that does constitute PHI under HIPAA, we will only collect and use PHI to provide the Services, and we will only collect the minimum amount necessary to perform and deliver the Services fully. This could include the information you complete via the online comprehensive mental health assessment and a copy of any of your health records and/or other health information that the Medical Groups might request from you for use in an ADHD assessment and/or diagnosis and treatment. All such health information will be handled according to all applicable ethical and legal requirements, including state and federal laws and regulations. 

How do we collect Your Personal Information?

Automatic collection – When you interact with us through one of our websites, we receive and store certain information on usage patterns. We may store such information, or such information may be included in databases owned and maintained by affiliates, agents, or service providers. ADO may use such information and pool it with other information to track, for example, the total number of visitors to our site. We use the following technologies to collect data automatically:

• Cookies. We and our service providers may use cookies, web beacons, pixels, or other technologies to receive and store certain information whenever you interact with Mentavi or use our Services through a computer or mobile device. A “cookie” is data sent from a website and stored on the hard drive of your computer or mobile device. Some cookies are automatically deleted from your hard drive after you close your browser at the end of your sessions. These “session” cookies are used to optimize website performance and limit the amount of redundant data downloaded during a single session.  We may also use cookies that remain on your computer unless deleted by you or your browser settings. These “persistent” cookies are used for various purposes, ensuring the ongoing quality of our websites and Services. We and third parties may use these cookies for analytics and advertising purposes. You may refuse to accept browser cookies on your computer by selecting specific settings on your browser, or by setting specific preferences when visiting one of our websites. Your mobile device may have similar capabilities. Your preferences may prevent you from accessing or using certain parts of our websites or Services. Unless you have adjusted your browser or operating system setting to refuse cookies, our system will issue cookies when you direct your browser to our Platform.
• Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to collect certain information about your use of our Platform. Google Analytics uses cookies to help our Platform analyze how users use our Website. You can learn more about how Google uses data when you visit our Platform by clicking “How Google uses data when you use our partners’ sites or apps” (located at www.google.com/policies/privacy/partners/). For more information, please visit Google and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.  
• Google Ads. Google Inc provides Google Ads (AdWords) remarketing service. You can opt out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on allows visitors to prevent their data from being collected and used by Google Analytics. For more information on Google’s privacy practices, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en.  
• Meta Pixel. We use Meta Pixel, a web analytics and advertising service provided by Meta Inc. (“Meta”) on our Platform. This allows us to keep track of what users do after they see or click on an advertisement on Meta’s platforms, keep track of users who access our platform or advertisements from different devices, and better provide advertisements to our target audiences. The data from Meta Pixel is also saved and processed by Facebook. Facebook can connect this data with your Facebook or Instagram account and use it for its advertising purposes in accordance with Facebook’s Data Policy. Please visit your Facebook settings to withdraw your consent for the use of your data with Meta Pixel. 
• Microsoft Bing Ads. Our website uses Bing Ads technology to collect and store data to track user activity on our website. On our website, a Bing tag is integrated, enabling us to track user activity on our website when the user has reached our website via advertisements from Bing Ads. A cookie is set on their computer if the page visitor reaches our website via such an ad. This enables us to track, among other things, the length of time spent on our website. The collection of data generated by the cookie and related to the use of our website as well as the processing of this data, can be prevented by deactivating the cookies settings by visiting your browser setting. Based on your user’s preference, Microsoft may be able to track usage behavior across multiple electronic devices through cross-device tracking, enabling it to display personalized advertising on or in Microsoft websites and apps. This behavior can be disabled by visiting https://choice.microsoft.com/en-us/opt-out. For more information on Bing analytics, visit the Bing Ads website and learn about Microsoft’s privacy policy.
• Other third-party tools. We use other third-party tools to track the performance of our Platform. These tools provide information about errors, app and website performance, and other technical details we may use to improve our websites and/or Services. 

Aggregated information – Aggregated information, such as which pages users visit, is collected through various means. One of these ways is through an IP address, a number automatically assigned to your computer whenever you access the Internet. Web servers, the computers that “serve up” Web pages, automatically identify your computer by its IP address. When you make a request from a Mentavi website, our servers log your IP address. Mentavi logs IP addresses for system administration purposes only. In an ongoing effort to better understand and serve our website users, we may research our user demographics, interests, and behavior based on the information collected. This research may be compiled and analyzed on an aggregate, anonymized basis, and we may share this aggregate data with our affiliates, agents, and partners. We may also disclose aggregated user statistics to describe our mission, products, events, and services to current and prospective clients as well as other third parties for other lawful purposes.

How we use your Personal Information. We use the information you provide for a variety of purposes. If you provide information for a specific reason, we may use the information in connection with the reason it was provided. For instance, if you sign up for an email newsletter, we will use the information to send you the newsletter. If you contact us by email, we will use the information you provide to answer your question or resolve your problem. If you provide information to obtain access to our  Services, we will use your information to provide you with access to such Services and to monitor your use of such Services. Mentavi and its affiliates may also use the information you collect through our websites to help us improve our sites’ content and functionality and better understand our users. Mentavi may use this information to contact you in the future to tell you about any of our services that we believe might interest you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if you wish not to receive any future marketing communications or wish to have your name deleted from our mailing lists, please contact us as indicated below. Lastly, Mentavi, Inc. provides Medical Groups and Providers with certain administrative services such as website maintenance and administrative staff. Information provided to ADO may be used to provide administrative services or to improve such administrative services. 

How we share your Personal Information. We may share Personal Information with third parties in certain circumstances or for specific purposes, including:

• Our business purposes. We may share your personal information with our affiliates, vendors, service providers, and business partners, including our data hosting and data storage partners, analytics and advertising providers, technology services, and support and data security advisors. We may also share your Personal information with professional advisors such as auditors, law firms, and accounting firms. 
• Healthcare providers or family and guardians. With your consent, we may share your information, including information collected from your use of our Services, with your healthcare providers and family members or guardians who you designate to receive it. 
• With consent. We may share your Personal Information if you request or direct us to do so.
• To comply with the law. We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of ADO or its affiliates, (iii) protect the personal safety of users of our websites or the public, or (iv) protect against legal liability.
• Business transactions. We may share your Personal Information with a buyer or other successor in the event of a merger, divestiture, restructuring, dissolution, or other sale or transfer of all or some of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding. 
• To exercise our rights. We may share your Personal Information to enforce any applicable terms and conditions and to ensure the safety and security of our Services and users. 
• To improve the Services. We may use your Personal Information for internal testing, research, analysis, and product development, including developing and improving our websites or Services. 
• To market our Services. We may share your Personal Information with affiliates and third parties to sell our products and services.
• Third-party Analytics. We use Google Analytics to understand and evaluate how visitors interact with our websites and/or the Services. These tools help us improve our websites, services, performance, and your experience. 

Your choices about sharing Personal Information. We offer you options on how you can opt out of our use of tracking technologies, disclosure of your Personal Information for our advertising to you, and other targeted advertising. For example, when you first come to one of our websites, you will be asked about your cookie preferences. We do not control the collection and use of your information collected by third parties. These third parties may aggregate the information they collect with information from their other customers and may use that information for their purposes. You can opt out of third-party collection of your Personal Information for targeted advertising by visiting the National Advertising Initiative’s (NAI) opt-out page and the Digital Advertising Alliance’s (DAA) opt-out page. Each type of web browser provides ways to restrict and delete cookies. We encourage you to review each browser manufacturer’s resources and information. 

If you do not want Mentavi to use your email address to promote our Services, you can opt out anytime by clicking on the unsubscribe link at the bottom of any email or other marketing communication. Please note that this will not affect emails we send to remind you of upcoming appointments or other communications unrelated to marketing. If you provide your mobile phone number to Mentavi, you may receive text messages including information about mental health or marketing our Services. You can opt out of receiving these text messages at any time by replying STOP to any message. Message and data rates may apply. 

You may also see certain ads on other websites or platforms because we use advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based, and contextual advertising. These networks track your online activities over time by collecting information through automated means such as cookies, web server logs, and web beacons. The network uses this information to show you advertisements that may be tailored to your interests. 

How can I access the personal data you have about me? If you would like to submit a data access request, you can submit an email to [email protected]. We will then start the process by confirming your identity and provide you with an email containing the personal data that ADO has on you within 30 days. We cannot delete your personal information except by deleting your account with us, which will impact your ability to use our Services. We may be unable to accommodate your request if it violates any law or legal requirement or cause the information to be incorrect. Your continued use of the Mentavi website(s) after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of the revised Privacy Policy.

How do I correct, update, amend, or delete the personal data you hold about me? You may also request other modifications by emailing [email protected].

Children. Mentavi does not knowingly collect personal information from children under 18. If you are a parent or guardian of a child under 18 and believe they have disclosed personal information to us, please contact us at [email protected]. Mentavi will not knowingly engage in processing for users under the age of consent established by applicable data protection law. If we learn that we are engaged in that processing with such users, we will halt such processing and will take reasonable measures to promptly remove applicable information from our records.

Links to other sites. This Privacy Policy applies only to Mentavi website(s). Mentavi website(s) may contain links to websites that are not operated or controlled by us. The policies and procedures described in this Privacy Policy do not apply to aforementioned sites. The links from Mentavi’s website(s) do not imply that we endorse or have reviewed the aforementioned sites.

Data retention. We generally retain personal data for as long as it is relevant to the purposes identified herein. To dispose of personal data, we may anonymize it, delete it, or take other appropriate steps. Data may persist in copies made for backup and mission continuity purposes for additional time.

Security. Mentavi understands the need for user privacy, so access to user data is strictly limited; it can only be accessed by specific individuals with the necessary credentials and qualifications. We take reasonable steps to protect the information provided to us from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing any information via the Internet.

 Additional Information for California Residents

This Privacy Notice for California Residents supplements the Mentavi Privacy Policy to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act (“CPRA”) of 2020.

The CCPA and the CPRA are California laws that provide its residents with certain rights over information about them, including notice about the categories of personal information we have collected from them in the preceding twelve (12) months and the purposes for which the information is used or disclosed, and correction of personal information.

The following Sections outline the data we Process, purpose for collecting it, categories of sources of such information. By Process we generally mean activities related to such as, collecting, storing, and using data.

• What are you Processing?
• Do you Process location data?
• Why do you collect and Process my data?
• What are you using cookies, pixels, tags and web beacons for?

The data referenced at those links may fall in certain defined categories under the CCPA and CPRA. Accordingly, we may have collected:

• Identifiers;
• Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e));
• Protected classification characteristics under California or federal law;
• Commercial information;
• Internet or other similar network activity;
• Geolocation data;
• Sensory data;
• Sensitive Personal Information;
• Professional or employment-related information; and
• Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

The information that we have disclosed in the past 12 months and the recipients of the information are described above, in the section titled “What are the purposes for sharing my data?” The information that we may have shared in the past 12 months falls into the following personal information categories under the CCPA and CPRA:

• Identifiers;
• Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e));
• Protected classification characteristics under California or federal law;
• Commercial information;
• Internet or other similar network activity;
• Geolocation data;
• Sensory data;
• Sensitive Personal Information, and
• Professional or employment-related information;
• Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

As noted in the Section titled “Do you sell my data?”, our “sale” of information (including sale of information about consumers under the age of 16) consists of the disclosure of your information for targeted advertising purposes, and we aren’t paid by any external or Third Party2 for any data. The information that we may have “sold” (for purposes of the CCPA and CPRA) in the past 12 months falls into the following personal information categories under the CCPA and CPRA:

• Identifiers;
• Commercial information, and
• Internet or other similar network activity.

Do I have the right to know what information you have about me?

Yes, as a California resident you can request certain information about what we have Processed over the past 12 months. Once we receive and verify your consumer request, we can provide:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting that personal information.
• The categories of Third Parties with whom we shared that personal information.
• The specific pieces of personal information we collected about you.
• Whether we disclosed your personal information for a business purpose and the personal information categories that each category of recipient obtained.

We will verify your identity by matching the information you provide with information we maintain about you or via biometrics (specifically, FaceID via iOS). You also have the right to request that we correct personal information about you if it is found to be inaccurate. To make such a request, please email [email protected].

Can I “opt out” or request that you delete my information?

Yes, you can request that we delete your data as described in the section of this Policy called: “How long do you retain my data and how do I request data erasure?” Once your request is received and verified by matching the information you provide with information that we maintain about you or via biometrics, we’ll move forward with the Process of deleting your information in line with our legal requirements and Retention Policy. We cannot fulfill a deletion request and need to retain your information if the data is necessary to:

• Provide you services, take actions reasonably anticipated within the context of our ongoing business relationship, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with applicable laws, including but not limited to, the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.) and information covered by the California Confidentiality of Medical Information Act.
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

As noted above, you do not need to opt in to the “sale” of personal information about you by withdrawing your consent to accept cookies used for advertising here. Our websites are also designed to implement a do-not-sell privacy preference.

Other California privacy rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits California residents to request certain information regarding our disclosure of personal information to Third Parties for direct marketing purposes. To make such a request, please send an email to [email protected].

Contact us. If you have questions or inquiries regarding this Privacy Policy or ADO’s handling of user information, feel free to contact us through our website.