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Telehealth

Post-Pandemic

We’re with you every step of the way

The upcoming end of the Public Health Emergency (PHE) will change the way telemedicine works. We’ve been preparing for this moment and have plans in place to continue providing the care you need.

The latest

PHE updates

On February 24, 2023, the Drug Enforcement Administration (DEA) released its proposed rules for telemedicine and controlled medications.

Existing patient on controlled substance
If you are a current telemedicine patient prescribed a controlled substance prior to May 10, 2023, the DEA requires you to have a qualified referral on file no later than Nov 7, 2023, in order to continue treatment.

New patient after May 10, 2023
For a new patient after May 10, 2023, who wants telemedicine service to treat their ADHD, the DEA requires you to have a qualified referral on file before initiating treatment. This requirement also applies to a current telemedicine patient who is considering initiating new treatment with controlled substances.

Next steps
Below, we’ve outlined your next steps. As you know, we’ve been preparing for these changes to make sure you can keep relying on us for safe, uninterrupted care that complies with all regulations. We believe that providing you with the best possible care means encouraging whole-person care, and we look forward to helping you adhere to these new rules while also living your best life with ADHD.

Last updated: 2/28/2023

If you are currently our patient and taking Adderall®, Ritalin®, or Concerta® (or another controlled substance on this list), follow the instructions below before November 7, 2023

Provide this form to your local practitioner
You could:

  • Send this link
  • Email the pdf
  • Print it out and bring it to your appointment

Ask your practitioner to complete the form

  • In this form, your practitioner will request that ADHD Online continue to provide uninterrupted care

Return the form to us

  • You or your practitioner can return this form to us via email at [email protected] or fax it to 616-210-3118

Or your doctor can also provide a referral directly to us

  • Ask them to be sure to include their NPI and DEA number
If your doctor has questions,
direct them to our page for providers
These steps will ensure we can continue prescribing
your ADHD medication even when the PHE is lifted.

Frequently

Asked Questions

Medications such as Adderall®, Ritalin®, or Concerta® (or another controlled substance on this list).

If your medication is not on the list of controlled substances, ADHD Online can continue prescribing it for you without the form from your doctor.

We understand that finding a doctor can be difficult. For current patients, as the regulations stand, we will not be able to continue prescribing certain medications after November 7, 2023, without a qualified referral on file. Look for a Primary Care, General Practitioner, pediatrician, or internist near you (if you have insurance, be sure they are in-network) to set up an appointment.

During the COVID pandemic, the federal government implemented a Public Health Emergency. This allowed the fast-tracking of vaccine development, paved the way for certain immuno-therapies, and made space for other important public health allowances. It also permitted telemedicine companies to prescribe all medication, as telehealth became the primary form of care for many people.

On January 30, 2023, President Biden ordered that the Public Health Emergency be lifted as of May 11, 2023.

Current patients receiving care via telehealth and prescribed a controlled substance will need a qualifying telemedicine referral by a practitioner who has performed an in-person examination.

Your doctor can also provide a direct referral to us.

You must have the form on file with us by November 7, 2023. 

To ensure that we are prepared to continue care in case the rules are not changed or updated, we are asking you to take this step together with us. 

Your trust in us has been a vital part of growing our business and we’re doing everything we can to ensure we can continue delivering the care you deserve. 

Telemedicine + COVID:

Long story short

Before-the-pandemic
During-the-pandemic
After-the-pandemic-patient
Before the pandemic
In 2008, the Ryan Haight Act went into effect, stating that, with limited exceptions, a clinician must conduct an in-person medical examination of a patient in order to prescribe a controlled substance. Named after Ryan Haight, an 18-year-old who died of an overdose after he had Vicodin delivered to his home by an online pharmacy, the act is intended to regulate how doctors, retailers, and pharmacies prescribe controlled substances.
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During the pandemic
During the COVID pandemic, the federal government implemented the PHE. This removed barriers for important healthcare activities and allowed fast-tracking vaccine development and approval of immuno-therapies. It also permitted telemedicine companies to prescribe all types of medication without an in-person exam, an important allowance since telehealth became the primary form of care for many people. The PHE has been extended continually since 2020.
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After the pandemic
As of May 11, pre-pandemic rules will be back in place and telemedicine companies will not be able to prescribe controlled substances without an in-person appointment on file. This would include many medications typically prescribed to individuals diagnosed with ADHD and other mental health disorders.
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We’re here for you

Rest assured that we are working hard to ensure that you will continue to receive care and treatment for your ADHD.

As more information becomes available, we will continue to update you and keep you informed.

Still have questions?

Email us at
[email protected]​
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Support hours:

9:00 AM – 5:00 PM EST M – F
Phone: 888-493-ADHD (2343)
Submit a Request For Assistance
625 Kenmoor Ave. SE Suite 301
Grand Rapids, MI 49546

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If you have a concern about the safety and quality of care, please contact ADHD Online’s Chief Compliance Officer at [email protected].

We will conduct some scheduled maintenance on our Patient Portal on Wednesday, March 22, 2023, from 5:30-7:00 AM ET. During this brief time, you will not be able to schedule an appointment. 

Our team will be hard at work while many of you sleep to keep the disruption to a minimum and we apologize for any inconvenience.

The ADHD Online (night) Team

Our Network

ADHD Online will be closed on January 16 in observance of the Martin Luther King Jr. federal holiday. 

Live support will be unavailable on Monday, January 16. Send us an email or leave a message and we’ll get back to you as soon as possible when we return on Tuesday, January 17.

Please note that each clinician sets their holiday hours and may be processing your requests during this time or they may be out as well.

As always, you can still take our assessment at anytime online, whenever and wherever is best for you. 

ADHD Online corporate offices will be closed on December 23, 26, and on Monday, January 2 in observance of the holidays.

As always, you can still take our assessment at any time online, whenever and wherever is best for you.

Please note that each clinician sets their holiday hours and may be processing your requests during this time or they may be out as well.

Happy Holidays from the team at ADHD Online!

Our ADHD Online corporate office will be closed Thursday, November 24 and Friday, November 25 so our employees can enjoy this special time with their families. 

As always, you can still take our assessment at any time online, whenever and wherever is best for you.

Please note that each clinician sets their own holiday hours and may be processing your requests during this time or they may be out as well.

We will resume normal business hours Monday, November 28. Thank you for your understanding and patience as our staff enjoys time with family to celebrate the Holiday.

Behavioral Therapy

  • Florida
  • Georgia
  • Indiana
  • Michigan
  • Ohio
  • Oregon
  • South Dakota
  • Missouri
  • Texas
  • Tennessee
  • Virginia

Assessments

Assessment services are available in all 50 states.

Assessment and Treatment Plan Development & Implementation**

The patient completes our asynchronous assessment and receives the report from a doctorate-level psychologist within 3-5 days.

The patient schedules an initial appointment with one of our providers to develop a treatment plan through a secure virtual appointment.

The patient schedules subsequent follow-up visits with our providers for ADHD medical treatment or behavioral therapy.

**If available in your state

Assessment and
Treatment Plan Development**

The patient completes our asynchronous assessment and receives the report from a doctorate-level psychologist within 3-5 days.

The patient schedules an initial appointment with one of our providers to develop a treatment plan through a secure virtual appointment. We provide you and your patient with a copy of our full report. You take it from there.

**If available in your state

Assessment

The patient completes our asynchronous assessment and receives the report from a doctorate-level psychologist within 3-5 days.

We provide you and your patient with a copy of our full report. You take it from there.

Assessments available in:

All 50 states

Medical Treatment available in:

Arizona
California
Colorado
Connecticut
Delaware
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky

Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Mexico
North Carolina
Ohio

Oregon
Pennsylvania
Rhode Island
South Carolina*
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington, DC
Wisconsin

Teletherapy available in:

Georgia 
Michigan 
Missouri 
New Jersey 

Ohio
Oregon
Pennsylvania
Virginia

*Prescriptions via telemedicine for Schedule II (stimulants) medications are not permitted by state law in South Carolina. Patients can receive prescriptions from our providers for non-stimulant medications. 

south carolina

Prescriptions via telemedicine for Schedule II (stimulants) medications are not permitted by state law in South Carolina. Patients can receive prescriptions from our providers for non-stimulant medications.