Patient Updates

Stay Informed and Stay Empowered

From adjusting to regulation changes to navigating a national medication shortage, we’re here for you. We keep this page up-to-date with the latest on the end of the Public Health Emergency, including the requirements to receive uninterrupted and compliant care. We were the first in the industry to enact a plan for post-pandemic treatment and we’re not stopping now. Our team of experts is dedicated to providing you with accurate and reliable information, so you can make informed decisions about your health and well-being. We are proud to be the first in the industry to navigate our patients through the requirements to remain compliant and receive uninterrupted care.

How to Comply with New Regulations | Referral Form | Medication Shortage | FAQs

The latest

PHE updates

Extending the COVID-era telehealth flexibilities

On May 2, 2023, after receiving a record 38,000 comments on its proposed telemedicine rules, the Drug Enforcement Administration released a statement from the DEA Administrator Anne Milgram on COVID-19 Telemedicine, “We take those comments seriously and are considering them carefully. We recognize the importance of telemedicine in providing Americans with access to needed medications, and we have decided to extend the current flexibilities while we work to find a way forward to give Americans that access with appropriate safeguards.”

For this reason, last week, DEA, in concert with the Department of Health and Human Services, submitted a draft Temporary Rule to the Office of Management and Budget entitled “Temporary Extension of COVID-19 Telemedicine Flexibilities for Prescription of Controlled Medications.” Further details about the rule will become public after its full publication in the Federal Register.

The DEA’s statement did not say when the final rule would be released, and it’s not clear how long the extension will last. It’s also not clear how the final rule for telehealth and controlled substance prescribing will look after reviewing the vast and mostly negative responses from the general public.

Updated 5/05/2023

If you are currently our patient and taking Adderall®, Ritalin®, or Concerta® (or another controlled substance on this list), follow the instructions below before November 7, 2023.

Provide this form to your local practitioner
You could:

Send this link
Email the pdf
Print it out and bring it to your appointment

Ask your practitioner to complete the form

In this form, your practitioner will request that ADHD Online continue to provide uninterrupted care

Return the form to us

You or your practitioner can return this form to us via email at [email protected] or fax it to 616-210-3118

Or your doctor can also provide a referral directly to us

Ask them to be sure to include their NPI and DEA number

If your doctor has questions,
direct them to our page for providers

If you miss the November 7, 2023 deadline, don’t worry, we can still be your treatment provider. We’ll just need the form on file to submit your prescription request.

ADHD

Medication Shortage

The national stimulant medication shortage continues to make it difficult to fill prescriptions in a timely manner. We understand many of our patients are struggling with their care due to the shortage.

We want to assure you we are doing everything we can to help. While some of our patients have had no difficulty or only minor issues with prescription fulfillment, we know others have experienced significant challenges.

We are here to support you through this difficult time and ensure you receive the medication you need to manage your ADHD symptoms.

To help us help you,
we ask you to do the following things:

If your pharmacy is out of stock or not able to completely fill your prescription please ask the pharmacist the following questions:

Ask the pharmacist to send an electronic message directly back to the provider through the e-prescription service. This will send a message directly to your provider in real-time. If the pharmacy is unwilling or unable to send an e-message, they can call us and select the Medical Professional option in the phone tree. If they leave a voicemail, they must leave your name, date of birth, and the requested change.

If the pharmacy cannot reach out to us, you can call and leave a message on the Pharmacy Transfer Voicemail line. Please leave the patient’s name, date of birth, the requested medications, dose and quantity changes. If you have to change pharmacies, please include the new pharmacy’s name, address, and phone number.

More valuable tips to put you in the driver’s seat of your care:

If you have to change medications due to the shortage, please contact your health insurance by calling the number on the back of your ID card. You can ask the representative to speak to someone about your pharmacy benefits. Let them know you are being affected by the national medication shortage for the medication you are taking.

When speaking to someone at your health insurance provider, please ask the following questions:

Are there alternative medication options based on my benefits?
What are my out-of-pocket costs for those medications?
Can a care manager help me find my medication at a nearby pharmacy or through mail order?
Are there patient assistance programs available to help cover the costs of the medications?
What documentation is needed to switch to a name brand or a more costly medication?

Knowing the answers to these questions, you and your provider can work together to find the best alternative for your current situation and treatment goals.

If you haven’t talked with your provider about alternative medications, be sure to ask them about it at your next follow-up visit.

Providers will only order a new medication after meeting and discussing the risks, benefits, and treatment goals first.

By being proactive, you and your provider can build your backup plan together.

Frequently

Asked Questions

Which medications require this form?

Medications such as Adderall^®, Ritalin^®, or Concerta^® (or another controlled substance on this list).

What if my medication is not on this list?

If your medication is not on the list of controlled substances, ADHD Online can continue prescribing it for you without the form from your doctor.

What if I do not have a doctor who can fill out this form?

We understand that finding a doctor can be difficult. For current patients, as the regulations stand, we will not be able to continue prescribing certain medications after November 7, 2023, without a qualified referral on file. Look for a Primary Care, General Practitioner, pediatrician, or internist near you (if you have insurance, be sure they are in-network) to set up an appointment.

Why is this happening now?

During the COVID pandemic, the federal government implemented a Public Health Emergency. This allowed the fast-tracking of vaccine development, paved the way for certain immuno-therapies, and made space for other important public health allowances. It also permitted telemedicine companies to prescribe all medication, as telehealth became the primary form of care for many people.

On January 30, 2023, President Biden ordered that the Public Health Emergency be lifted as of May 11, 2023.

What paperwork is needed and when is the deadline to submit it to continue treatment with ADHD Online?

Current patients receiving care via telehealth and prescribed a controlled substance will need a qualifying telemedicine referral by a practitioner who has performed an in-person examination.

Your doctor can also provide a direct referral to us.

You must have the form on file with us by November 7, 2023.

To ensure that we are prepared to continue care in case the rules are not changed or updated, we are asking you to take this step together with us.

Your trust in us has been a vital part of growing our business and we’re doing everything we can to ensure we can continue delivering the care you deserve.

We’re here for you

Rest assured that we are working hard to ensure that you will continue to receive care and treatment for your ADHD.
As more information becomes available, we will continue to update you and keep you informed.

Still have questions?

Email us at
[email protected]

Patient Updates

Stay Informed and Stay Empowered

The latest

PHE updates

Extending the COVID-era telehealth flexibilities

ADHD

Medication Shortage

To help us help you,
we ask you to do the following things:

More valuable tips to put you in the driver’s seat of your care:

Frequently

Asked Questions

We’re here for you

Still have questions?

Support hours:

Our Network

Behavioral Therapy

Assessments

Assessment and Treatment Plan Development & Implementation**

Assessment and
Treatment Plan Development**

Assessment

Assessments available in:

Medical Treatment available in:

Teletherapy available in:

south carolina

Patient Updates

Stay Informed and Stay Empowered

The latest

PHE updates

Extending the COVID-era telehealth flexibilities

ADHD

Medication Shortage

To help us help you, we ask you to do the following things:

More valuable tips to put you in the driver’s seat of your care:

Frequently

Asked Questions

We’re here for you

Still have questions?

Support hours:

Our Network

Behavioral Therapy

Assessments

Assessment and Treatment Plan Development & Implementation**

Assessment and Treatment Plan Development**

Assessment

Assessments available in:

Medical Treatment available in:

Teletherapy available in:

south carolina

To help us help you,
we ask you to do the following things:

Assessment and
Treatment Plan Development**