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Medication Shortage

Stay Informed. Stay Empowered.

We are here to support you through this difficult time and ensure you receive the medication you need to manage your ADHD symptoms.

The national stimulant medication shortage continues to make it difficult to fill prescriptions in a timely manner. We understand many of our patients are struggling with their care due to the shortage.

We are doing everything we can to ensure you get the care you need, including offering ways for you to advocate for yourself.

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Is your pharmacy out of stock? Ask the pharmacist these questions:

  • Do you have an alternative dose in stock?
  • Does another location have the medication in stock?
  • What alternative medications are available and in stock?

Need to change medications? You’ve got two options:

MS step1

Ask your pharmacist to contact us. They can fax us or call us and select the Medical Professional option in the phone tree.

MS step2

You can leave a message on the Pharmacy Transfer Voicemail line.
Please leave the patient’s name, date of birth, the requested medications, dose and quantity changes. If you have to change pharmacies, please include the new pharmacy’s name, address, and phone number.

Valuable Tips

Are you changing medications due to the shortage?
Ask your insurance company these questions:

  • Are there alternative medication options based on my benefits?
  • What are my out-of-pocket costs for alternate medications?
  • Can a care manager help me find my medication at a nearby pharmacy or through mail order?
  • Are there patient assistance programs available to help cover the costs of the medications?
  • What documentation is needed to switch to a name brand or a more costly medication?

Knowing the answers to these questions, you and your provider can work together to find the best alternative for your current situation and treatment goals. Providers will only order a new medication after meeting and discussing the risks, benefits, and treatment goals first. By being proactive, you and your provider can build your backup plan together.

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To help us improve your experience, please send your feedback, questions or concerns to our Patient Support team at [email protected].

If you have a concern about the safety and quality of care, please contact our compliance team at [email protected].

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To help us improve your experience, please send your feedback, questions or concerns to our Patient Support team at [email protected] 

If you have a concern about the safety and quality of care, please contact our compliance team at [email protected].

© 2025 Mentavi, Inc. All Rights Reserved. | Privacy policy | Notice of privacy practices | Terms & conditions | No Show & Refund policy

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Live support will be unavailable during regular business hours on Monday, January 20. You can always submit a request or leave a voice message. We’ll get back to you when we return.

Please note: Our clinicians have individual holiday schedules. Check with yours for their availability during the holidays.

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