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Medication Shortage

Stay Informed. Stay Empowered.

We are here to support you through this difficult time and ensure you receive the medication you need to manage your ADHD symptoms.

The national stimulant medication shortage continues to make it difficult to fill prescriptions in a timely manner. We understand many of our patients are struggling with their care due to the shortage.

We are doing everything we can to ensure you get the care you need, including offering ways for you to advocate for yourself.

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Is your pharmacy out of stock? Ask the pharmacist these questions:

  • Do you have an alternative dose in stock?
  • Does another location have the medication in stock?
  • What alternative medications are available and in stock?

Need to change medications? You’ve got two options:

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Ask your pharmacist to contact us. They can fax us or call us and select the Medical Professional option in the phone tree.

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You can leave a message on the Pharmacy Transfer Voicemail line.
Please leave the patient’s name, date of birth, the requested medications, dose and quantity changes. If you have to change pharmacies, please include the new pharmacy’s name, address, and phone number.

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Are you changing medications due to the shortage?
Ask your insurance company these questions:

  • Are there alternative medication options based on my benefits?
  • What are my out-of-pocket costs for alternate medications?
  • Can a care manager help me find my medication at a nearby pharmacy or through mail order?
  • Are there patient assistance programs available to help cover the costs of the medications?
  • What documentation is needed to switch to a name brand or a more costly medication?

Knowing the answers to these questions, you and your provider can work together to find the best alternative for your current situation and treatment goals. Providers will only order a new medication after meeting and discussing the risks, benefits, and treatment goals first. By being proactive, you and your provider can build your backup plan together.

Frequently Asked Questions

Need more answers to your questions about ADHD, Assessment, Treatment, medication, and more? We’ve got you.

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Still have questions?

Submit a Request

Curious about stimulant or non-stimulant approaches?

If you’re navigating ADHD or other mental health challenges, you have options. At Mentavi Health / ADHD Online, we assess what works for you. 
Some may start with non-medicated approaches like coaching or therapy.  In other cases, patients may explore medication treatment paths when warranted by diagnosis. For some diagnosed with ADHD, the treatment clinician may work with the patient to determine if stimulant approaches work best for them. Stimulant approaches are certain medications under medical treatment that are generally Class II controlled substances. Non-stimulant options are another approach that can work for many.  Medication approaches can be used in tandem with coaching or therapy. 
 
The key is starting with our diagnostic evaluation, which is reviewed by a qualified healthcare professional. Getting clarity on what you’re experiencing is the first step toward feeling more in control. From there, you and your treatment team can determine the best path—whether that’s coaching, therapy, medication, or a combination that works for your life. 
 
If you’re not feeling right, let us walk alongside you by starting with the diagnostic evaluation.
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There may be a brief delay in service today between 12:30 PM and 1:30 PM ET. Thank you for your patience — we look forward to assisting you shortly.
 
The ADHD Online Team

Join Our ADHD Research Study

Mentavi Health is conducting ADHD research and is accepting a limited number of participants. Participants in our clinical study will get an ADHD Assessment at no cost. 

Who can join?
  • Age 19+
  • Primary language is English
  • Not previously diagnosed with ADHD
  • Not a current patient of ADHD Online or Mentavi Health
  • A resident of any of the 50 US states or DC (not including Puerto Rico or other territories)
 
Why participate?
Your involvement will help improve mental health care for everyone.
 
Learn more

HOLIDAY HOURS

ADHD Online will be closed on Thursday, December 25, and Friday, December 26, as well as Thursday, January 1, in observance of the holidays.

Live support will be unavailable during this time; however, you can still submit a request or leave a message. We’ll get back to you when we return.

Each of our clinicians sets their own holiday hours, check with them for their availability.

Are you looking to take our Diagnostic Evaluation? It’s available all day, every day, whenever and wherever is best for you! 

Start your evaluation

Our site is open 24/7! You can always schedule an appointment, check out our recorded webinars, or read up on the latest mental health information.

Provide this form to your local practitioner. You could:

  • Send this link
  • Email the pdf
  • Print it out and bring it to your appointment

Ask your practitioner
to complete the form

In this form, your practitioner will request that ADHD Online continue to provide uninterrupted care

Return the form to us

You or your practitioner can return this form to us via email or fax it to 616-210-3118