Frequently Asked Questions
Need more answers to your questions about ADHD, Assessment, Treatment, medication, and more? We’ve got you.
From adjusting to regulation changes to navigating a national medication shortage, we’re here for you. Our team of experts is dedicated to providing you with accurate and reliable information, so you can make informed decisions about your health and well-being.
ADHD and Telehealth TreatmentLast updated: August 2023 | New and existing ADHD Online patientsCurrent and new patients can schedule appointments and receive our online treatment without needing an in-person visit or referral. We understand the importance of uninterrupted care, and this extension allows you to receive the necessary prescriptions or controlled substances (if appropriate) without disruption. You can schedule your Medical Treatment appointments with no additional paperwork needed at this time. Schedule your next appointment with us and rest easy knowing you can continue your ADHD treatment without interruption. |
|---|
ADHD | The national stimulant medication shortage continues to make it difficult to fill prescriptions in a timely manner. We are doing everything we can to help. While some of our patients have had no difficulty or only minor issues with prescription fulfillment, we know others have experienced significant challenges. If you’ve experienced those challenges, visit our Medication Shortage page for next steps. |
|---|
Our response timeLast updated: 7/21/2023 | Our standard request fulfillment time is 1-2 days. Certain requests like accommodation letters or pharmacy transfers may require additional time. Please allow 3-5 days for these requests. |
|---|
We understand the importance of coordinated care with your healthcare provider and pharmacy. To ensure seamless prescription management as part of your treatment plan, we recommend seeking a referral from an in-person provider (physician, nurse practitioner, or physician’s assistant).
We have outlined the process here in 3 easy steps.
Once your provider submits the referral, it will appear in your patient portal. If you require assistance, visit our support center to address any processing issues.
Last updated: 4/13/2023
The national stimulant medication shortage continues to make it difficult to fill prescriptions in a timely manner. We are doing everything we can to help. While some of our patients have had no difficulty or only minor issues with prescription fulfillment, we know others have experienced significant challenges.
If you’ve experienced those challenges, visit our Medication Shortage page for next steps.
Last updated: 7/21/2023
Our standard request fulfillment time is 1-2 days. Certain requests like accommodation letters or pharmacy transfers may require additional time. Please allow 3-5 days for these requests.
Need more answers to your questions about ADHD, Assessment, Treatment, medication, and more? We’ve got you.
Submit a request
Phone: 888-493-ADHD (2343)
Monday – Friday
9:00 AM – 5:00 PM EST
If you have a concern about the safety and quality of care, please contact ADHD Online’s Chief Compliance Officer at compliance@adosandboxsite.
© 2024 Mentavi Health, Inc. All Rights Reserved. | Privacy policy | Notice of privacy practices | Terms & conditions | No Show & Refund policy
© 2024 Mentavi, Inc. All Rights Reserved. | Privacy policy | Notice of privacy practices | Terms & conditions | No Show & Refund policy
On Friday, October 25th, our phone and chat services will be unavailable from 1-5 PM ET, but we’re still here for you! Please submit a request ticket or leave us a voicemail at 888-493-2343, as our team will continue processing these requests. We appreciate your understanding.
The ADHD Online Team
We know Hurricane Milton is impacting many in Florida. Clinicians and patients may face challenges attending scheduled appointments without prior notice. Additionally, filling prescriptions may be difficult due to store closures. We’ll work with you to reschedule your appointment once conditions improve. Your safety and well-being are our top priorities. Stay safe!
The ADHD Online Team
Mentavi Health is conducting ADHD research and is accepting a limited number of participants. Participants in our clinical study will get an ADHD Assessment at no cost.
Live support will be unavailable during regular business hours on Wednesday, December 25, and Wednesday, January 1. You can always submit a request or leave a voice message. We’ll get back to you when we return.
Please note: Each of our clinicians sets their own holiday hours, check with them for their schedule.
Looking to take our Mentavi Smart Assessment? That’s available all day, every day, whenever and wherever is best for you!
In this form, your practitioner will request that ADHD Online continue to provide uninterrupted care