Frequently Asked Questions
General
While we don’t bill insurance companies directly, you may be eligible for reimbursement. Contact your insurance provider and send them an itemized receipt showing the services and costs.
Requesting an itemized receipt is easy—just submit a form through our website or patient portal. In the “Documents and Forms” section, select “itemized statement” and include the service dates you need.
If you have an HSA or FSA, our services qualify as eligible expenses, so you can use those funds to pay for them.
For Medicaid or Medicare members, please see our separate FAQ on coverage. We do not accept Care Credit health cards.
Helpful Tip: If your HSA/FSA card is declined, don’t worry! Contact our support team via Live Chat on our website, and we’ll help you complete your payment.
We understand how important it is to track your support requests. If you have an ADHD Online account, here’s how you can view them:
- Log into the ADHD Online patient portal.
- Click the “Support” link on the left-hand menu.
- Under “We Are Adapting,” select “See Your Requests.”
You can also go to the Help Center, click your name in the top-right corner and select “My Requests.” This will show any requests you’ve submitted after creating your account. You can also add comments or resolve tickets from this page.
Helpful Tip: You can only track requests if you have an account.
Medication is prescribed as warranted by the patient’s diagnosis. Each treatment plan is personalized based on the diagnosis and patient preferences. While medication can be effective for ADHD, non-medication options like behavioral strategies or coaching may also be recommended. For more information, please visit the Medications Page on our website.
Mentavi Health does not directly participate with any insurance companies, but some insurance plans may reimburse for “out-of-network” services. Please contact your insurance provider to check coverage and get reimbursement information.
We provide an itemized statement, also known as an itemized receipt or superbill, that contains the necessary billing codes needed to file a claim.
Itemized Receipts for Assessments:
The itemized receipt for your completed assessment is located towards the bottom of your downloaded report. You can click here to be taken to the patient portal login.
Itemized Receipts for Appointments:
- For appointments after December 2, 2024, an itemized statement can be downloaded directly from the patient portal and then select (Appointments > Past Appointments > See Details > Download Statement).
- For appointments before December 2, 2024, you can request an itemized receipt by submitting a form through our website or your patient portal. From the dropdown, you can select “Documents and Forms” and choose “Itemized Receipts” as the document you would like to receive. Please also include each date of service that you need on the form.
Helpful Tip: The initial payment receipt received via email does not have the necessary codes for insurance claims. Be sure to request or download an itemized receipt to avoid claim rejection. If you use a FSA or HSA to pay for services, the original payment receipts may be needed as supporting documentation along with the itemized receipt for services.
ADHD can be diagnosed by any qualified licensed medical practitioner, including your own family doctor or pediatrician, but most patients are referred to a psychologist for a thorough assessment. Your family doctor will often require proof of diagnosis from a psychologist before prescribing medications. Our assessment allows you to be evaluated by a psychologist faster, easier, and more affordably than traditional means. In order to start treatment in our medication management program, you will need to start by taking our assessment, we do not accept previous diagnoses of ADHD at this time.
Living with ADHD can impact many aspects of your life, and we’re happy to assist with accommodation requests. We recommend first checking with your school or workplace to see if they have specific forms or requirements for accommodation requests.
How to Submit an Accommodation Request:
From Our Website:
- Select “Patients” from the menu bar.
- Click “Submit a Request” from the dropdown.
- Choose “Documentation Request”.
From your Patient Portal:
- Go to the Support section.
- Click the “Documentation Request” link under the “For Fastest Response” section.
Helpful Tips:
- Complete all required fields in the form.
- Attach any forms provided by your school or employer, ensuring the patient information sections are filled out before uploading.
- Include all details required by the requesting institution.
- Once your request is submitted, it will be routed to a team specialist and your clinician for processing. Please allow up to 14 business days for completion, and submit your request well in advance of any due dates.
Important Notes:
- Clinicians can only support accommodation requests for the conditions they are treating. These requests are reviewed and completed at the clinician’s discretion on a case-by-case basis.
- If your form requires a face-to-face visit, you will need to schedule and pay for a follow-up virtual visit with your clinician to complete the request.
Utilizing our 3rd party partner, Klarna, is one way to pay for the cost of our assessment and treatment services. Klarna allows individuals to break the entire cost of the service down into 4 monthly payments instead of paying the full cost up front. Klarna is an available payment option to all patients at check out!
Klarna does run a soft-check on your credit, but this will have no affect on your credit score! Once you are approved for your 4 interest-free payments, you can purchase your service now and pay later. If you have any questions about your monthly payments, please reach out to Klarna directly at 1 (844) 552-7621.
Although the Public Health Emergency (PHE) ended, the DEA has extended the telemedicine flexibilities through December 31st, 2025. Patients can continue being treated virtually without an in-person visit just like during the PHE.
Though not mandatory, we highly recommend establishing care with a primary care provider and having at least an annual physical examination every year.
If you decide to have an in-person visit, your clinician can complete a referral form and easily send it to us via email [email protected] or fax to 616-210-3118. Alternatively, your practitioner can send a referral directly to us.
An added bonus is that this proactive step can significantly expedite the prescription filling process at some pharmacies.
Diagnostic Evaluation
If you’ve received a diagnosis and live in one of the 40+ states where we have clinicians available, you can schedule an appointment to create a personalized treatment plan. Visit our treatment page for details on costs and eligible states. You can also download your results from the portal and share them with your local provider to develop a plan.
If you still have questions, you can schedule a free 15-minute video call with a Care Navigator. During this call, they can assist you with:
- reviewing your assessment results and feedback from your diagnosing psychologist
- learning about treatment services available in your state
- coordinating care between your local providers and adhd online
- understanding payment and insurance options
- accessing additional free resources
- addressing any other questions you may have
We encourage you to take advantage of this opportunity to explore your treatment options and find the best path forward.
Once your results are in the patient portal, you’ll receive an email to schedule your free Care Navigator appointment. For scheduling help, call 1-888-493-2343 or use our chat during business hours.
Note: Care Navigators cannot provide clinical advice on assessment results, and treatment or write prescriptions.
ADHD Online provides a comprehensive assessment evaluated by a licensed psychologist in your state for a one-time cost of $179. This includes the assessment, a diagnosis of ADHD, depression, or anxiety as warranted, and a personalized report from your psychologist. An itemized statement (“superbill”) is available so you can seek possible reimbursement through your insurance. Please note treatment costs are not included.
ADHD Online’s Mentavi Health Diagnostic Evaluation is an evidence-based tool for diagnosing ADHD, anxiety, and depression. Developed by licensed psychologists and our Chief Medical Officer, it follows DSM-5 criteria and uses validated tools like the GAD-7 for anxiety and PHQ-9 for depression. The assessment is continuously updated with new screeners, including the ASRS-2 for ADHD and the Bergans Scale for social media addiction.
Endorsed by healthcare professionals nationwide, including doctors, psychiatrists, and educators, our assessments are guided by licensed, doctorate-level ADHD specialists. You can trust our approach to deliver comprehensive and compassionate mental health care.
Attention Deficit Hyperactivity Disorder (ADHD) is a complex neurodevelopmental condition with a wide range of symptoms. It requires a comprehensive evaluation to differentiate it from other conditions with similar symptoms. We leverage licensed psychologists to evaluate our patients’ assessment.
Our psychologists are professionals with specialized training in assessing, diagnosing, and treating psychological conditions, including ADHD. Their expertise allows them to conduct thorough evaluations and interpret the results accurately. ADHD shares symptoms with other conditions, such as anxiety, depression, and learning disabilities. Our psychologists’ expertise enables them to differentiate between these conditions and make an accurate diagnosis.
When evaluating an assessment, our psychologists take into account the patient’s medical history, developmental milestones, and family history to gain a broader perspective on their condition. They also adhere to ethical guidelines and follow standardized DSM-5 diagnostic criteria to ensure that our assessment is reliable an evaluated with integrity.
Our patient portal system assigns your assessment to a psychologist within our network who is licensed to practice in your home state. Matching your assessment to a psychologist licensed to practice in the state that you permanently reside in is crucial to the formality of which the diagnosis is made. We are proud to have licensed psychologists in all 50 states to perform formal ADHD assessments.
If a patient meets the diagnostic criteria for ADHD, our psychologists will grant the diagnosis, along with information about how their symptoms meet the criteria and personalized recommendations for ongoing treatment and support. If the criteria are not met, our psychologists will indicate that the patient is not diagnosed with ADHD and will provide information and resources to address the concerns that led the patient to seeking an evaluation.
We understand that completing the assessment can be a significant time commitment. For most patients or parents it typically take around 60-90 minutes to complete the assessment. We appreciate your willingness to invest that time in sharing your thoughts and experiences with us.
While this is the average completion time, we want to assure you that there is no pressure or expectation for you to complete it within that timeframe. Your comfort and convenience are paramount to us, and you can take as much time as you need to thoughtfully answer each question.
We want to make this process as accommodating as possible for you. If you need to pause the assessment for any reason, you can do so without worry, and your progress will be securely saved. When you’re ready to continue, you can simply pick up from where you left off, ensuring that your efforts and responses are never lost.
To ensure the most accurate and helpful results from the assessment, we recommend not filling in any questions that you’re not ready to complete. Taking the time to provide thoughtful responses to all the questions you feel comfortable answering will allow us to better understand your unique situation and provide you with the most relevant support. If there is a question you are not ready to answer, simply leave it blank and come back later.
Yes! Many patients choose to send their assessment report to their local provider for treatment. Patients can download their completed assessment from a laptop or desktop computer to share with their provider, or the report can be faxed directly from your patient portal. The assessment report will have more than enough information to assist your provider in developing a treatment plan with you.
Helpful Tip: Psychologists can’t prescribe medications. You must form a treatment plan with a provider who is licensed to prescribe medications in your state such as a primary care physician, psychiatrist, physician’s assistant, or nurse practitioner.
If you choose to take your assessment results to your primary care provider, you will need to be an established patient with them. For example, urgent care physicians typically do not treat or prescribe medications for conditions like ADHD because they require ongoing follow-up visits for the patient’s safety.
Rest assured, your assessment is carefully reviewed by a licensed clinical psychologist, not by artificial intelligence. Our psychologists personally evaluate the information you provide to develop a diagnostic impression and apply diagnosis codes in accordance with the DSM-5-TR criteria.
While conditions like ADHD, anxiety, and mood disorders are commonly identified, our assessments go beyond diagnosis. Using additional screening tools, our psychologists craft individualized recommendations tailored to your unique needs.
This personalized process involves a detailed review of your mental health history, consideration of contributing risk factors, and careful evaluation of your personal explanations and experiences. By combining professional expertise with a holistic approach, our licensed clinical psychologists ensure you receive accurate insights and recommendations designed just for you.
You should usually get your results in up to 5 business days. Please keep in mind that it may take longer, depending on the state where you live and the psychologist’s workload.
Free screening tools are short quizzes meant to help patients understand if they need to seek further evaluation or satisfy their curiosity about ADHD. Our online assessment is reviewed by a licensed clinical doctor of psychology who is able to diagnose ADHD, as well as other associated conditions such as anxiety and depression.
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