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Service Status

We have been working tirelessly to improve our service request process and response time to serve you better. In some cases, you may have requested specific support from us and feel that request has not yet been addressed.  If you have such an outstanding request and have not heard from us in the past week, please take the following action:

Call us at (616)-229-2935 and leave us a VOICEMAIL MESSAGE. Our voicemails are currently up to date and your request will be submitted within 1-2 business days. Please include:

1. The patient’s name, date of birth and the email associated with the account
2. The reason for the call
3. If you are requesting a medication refill, please include the name and dose of the medication and the name and location of the preferred pharmacy. Please take a moment to confirm the pharmacy has your prescription dosage in stock.

We continue to enhance all forms of support, and have several improvements coming out you will see in the next few weeks:

  • A change in our phone call routing system with the addition of a dedicated Medication Refill voicemail box 
  • A new toll-free contact center phone number
  • The Medication Refill form will be easier to access 

You can reach us between 9AM – 5PM EST Monday thru Friday. We will be expanding our evening hours soon to serve our westernmost states and time zones.

Thank you for your patience,

Your ADHD Online Support Team

ADHD Online will be closed on January 16 in observance of the Martin Luther King Jr. federal holiday. 

Live support will be unavailable on Monday, January 16. Send us an email or leave a message and we’ll get back to you as soon as possible when we return on Tuesday, January 17.

Please note that each clinician sets their holiday hours and may be processing your requests during this time or they may be out as well.

As always, you can still take our assessment at anytime online, whenever and wherever is best for you. 

ADHD Online corporate offices will be closed on December 23, 26, and on Monday, January 2 in observance of the holidays.

As always, you can still take our assessment at any time online, whenever and wherever is best for you.

Please note that each clinician sets their holiday hours and may be processing your requests during this time or they may be out as well.

Happy Holidays from the team at ADHD Online!

Our ADHD Online corporate office will be closed Thursday, November 24 and Friday, November 25 so our employees can enjoy this special time with their families. 

As always, you can still take our assessment at any time online, whenever and wherever is best for you.

Please note that each clinician sets their own holiday hours and may be processing your requests during this time or they may be out as well.

We will resume normal business hours Monday, November 28. Thank you for your understanding and patience as our staff enjoys time with family to celebrate the Holiday.

Behavioral Therapy

  • Florida
  • Georgia
  • Indiana
  • Michigan
  • Ohio
  • Oregon
  • South Dakota
  • Missouri
  • Texas
  • Tennessee
  • Virginia

Assessments

Assessment services are available in all 50 states.

Assessment and Treatment Plan Development & Implementation**

The patient completes our asynchronous assessment and receives the report from a doctorate-level psychologist within 3-5 days.

The patient schedules an initial appointment with one of our providers to develop a treatment plan through a secure virtual appointment.

The patient schedules subsequent follow-up visits with our providers for ADHD medical treatment or behavioral therapy.

**If available in your state

Assessment and
Treatment Plan Development**

The patient completes our asynchronous assessment and receives the report from a doctorate-level psychologist within 3-5 days.

The patient schedules an initial appointment with one of our providers to develop a treatment plan through a secure virtual appointment. We provide you and your patient with a copy of our full report. You take it from there.

**If available in your state

Assessment

The patient completes our asynchronous assessment and receives the report from a doctorate-level psychologist within 3-5 days.

We provide you and your patient with a copy of our full report. You take it from there.

Assessments available in:

All 50 states

Medical Treatment available in:

Arizona
California
Colorado
Connecticut
Delaware
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky

Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Mexico
North Carolina
Ohio

Oregon
Pennsylvania
Rhode Island
South Carolina*
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington, DC
Wisconsin

Teletherapy available in:

Georgia 
Michigan 
Missouri 
New Jersey 

Ohio
Oregon
Pennsylvania
Virginia


*Prescriptions via telemedicine for Schedule II (stimulants) medications are not permitted by state law in South Carolina. Patients can receive prescriptions from our providers for non-stimulant medications. 

south carolina

Prescriptions via telemedicine for Schedule II (stimulants) medications are not permitted by state law in South Carolina. Patients can receive prescriptions from our providers for non-stimulant medications.